Name | Type | Description | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
_id |
| Internal object identifier | ||||||||||||
id |
| Chat unique identifier | ||||||||||||
servid |
| Service unique identifier | ||||||||||||
widgetid | serv_name | beginTime | endTime | title | lang | userID | users |
| Widget unique identifier | |||||
serv_name |
| Service name | ||||||||||||
beginTime |
| Chat start time | ||||||||||||
endTime |
| Chat end time | ||||||||||||
title |
| Chat title | ||||||||||||
lang |
| Chat language | ||||||||||||
userID |
| User unique identifier | ||||||||||||
users |
| Hash of the partecipants to the chat | ||||||||||||
id [user object] |
| User unique identifier | ||||||||||||
nickname |
| agent/customer nickname | ||||||||||||
beginTime |
| Chat start time | ||||||||||||
endTime |
| Chat end time | ||||||||||||
isOnline |
| Identifies if a chat is currently active | ||||||||||||
userAgent |
| Browser user agent | ||||||||||||
firstUri |
| Web page url | ||||||||||||
firstTitle |
| Web page title | ||||||||||||
channel |
| Identifies chat channel. Can assume one of the following values: “WEB” “WHATSAPP” | ||||||||||||
firstIP |
| Agent/customer IP | ||||||||||||
dataCollections |
| Hash containing Data Collection Object | ||||||||||||
callData |
| Hash containing call data variables and values |
Example
| Code Block | ||
|---|---|---|
| ||
{
"_id":"5d8a2b2f4f310334503443ba",
"id":"CHAT_4ad0a181-f2e6-44d8-887b-6ff99169e2da",
"servid":"LiveChat_Popup",
"widgetid":"classic_popup",
"serv_name":"serviziocablato",
"beginTime":1569335948190.0,
"endTime":1569336110396.0,
"title":"",
"lang":"",
"userID":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"users":{
"USER_c8e1eb84-60d3-4d69-b10b-96364845023e":{
"id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"nickname":"Gabry",
"isAgent":false,
"beginTime":1569335948190.0,
"endTime":1569336110396.0,
"isOnline":false,
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36",
"firstUri":"http://localhost:3001/domain/test.html",
"firstTitle":"LiveChat - Test Page",
"channel":"web",
"firstIP":"::1"
},
"USER_gverde1@acd#_#enghouse#_#com":{
"id":"USER_gverde1@acd.enghouse.com",
"nickname":"Gabriele Verde",
"isAgent":true,
"beginTime":1569335949554.0,
"endTime":1569336110396.0,
"isOnline":false,
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36",
"firstUri":"http://localhost:3003/AD/AD.html",
"firstTitle":"AgentDesktop - Enghouse Interactive",
"channel":"web",
"firstIP":"::ffff:127.0.0.1"
}
},
"dataCollections":{
"67990d2d-5d35-4d7d-93ac-df3d9edb636d":{
"datacollection":[
{
"_id":"5c6e700404445e26d8dbeee4",
"dc_type":"nickname",
"label":"Nickname",
"isMandatory":true,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"value":"Gabry",
"name":"nickname",
"mode":"manual"
},
{
"_id":"5c6e700404445e26d8dbeee3",
"dc_type":"name",
"label":"Name",
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"value":"",
"name":"name",
"mode":"manual"
},
{
"_id":"5c6e700404445e26d8dbeee2",
"dc_type":"surname",
"label":"surname",
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"value":"",
"name":"surname",
"mode":"manual"
}
],
"_id":"5c6e700404445e26d8dbeee1",
"id":"67990d2d-5d35-4d7d-93ac-df3d9edb636d",
"title":"Anagrafica #1",
"dc_mode":"chat",
"next":"",
"__v":0
},
"fc0450c8-4b2c-42b3-b8c9-04b672ca4a90":{
"datacollection":[
{
"_id":"5c6e700404445e26d8dbeee8",
"dc_type":"email",
"label":"Email",
"isMandatory":true,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"value":"Gabriele.Verde@enghouse.com",
"name":"email",
"mode":"manual"
},
{
"_id":"5c6e700404445e26d8dbeee7",
"dc_type":"phone",
"label":"Phone number",
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"[0-9]{10}",
"value":"",
"name":"phone_number",
"mode":"manual"
},
{
"_id":"5c6e700404445e26d8dbeee6",
"dc_type":"date",
"label":"Birthdate",
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"value":"",
"name":"birthdate",
"mode":"manual"
}
],
"_id":"5c6e700404445e26d8dbeee5",
"id":"fc0450c8-4b2c-42b3-b8c9-04b672ca4a90",
"title":"Anagrafica #2",
"dc_mode":"chat",
"next":"",
"__v":0
}
},
"callData":{
"_NICK_":"Gabry",
"email":"Gabriele.Verde@enghouse.com",
"_CTHISTORY_1_Q_":"QUEUE42@acd.enghouse.com",
"birthdate":"",
"phone_number":"",
"name":"",
"surname":"",
"ECID":"felixct7|1|29|15"
},
"__v":0
} |