Name | Type | Description | ||||
|---|---|---|---|---|---|---|
_id |
| Internal object identifier | ||||
id |
| Chat unique identifier | ||||
servid |
| Service unique identifier | ||||
widgetid |
| Widget unique identifier | ||||
serv_name |
| Service name | ||||
beginTime |
| Chat start time | ||||
endTime |
| Chat end time | ||||
title |
| Chat title | ||||
lang |
| Chat language | ||||
userID |
| User unique identifierUnique identifier of the user who started the chat | ||||
agentID |
| Unique identifier of the agent who managed the chat | ||||
users |
| Hash of the partecipants to the chat. See User Object for more details | ||||
dataCollections |
| Hash containing Data Collection Object | ||||
callData |
| Hash containing call data variables and values | ||||
contact_events |
| Array containing contact events. See Contact Event Object for more details | ||||
ctlive_type |
| Chat type according to the initiator. Can be one of the following values: “chat” “cbn” “cbl” “cbfs” “call” |
...