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Please note that two different workflows identified by hookpoints “START” and “PRIOR” are both invoked in the 'Started' state. The reason is to allow the customer to implement required logic in either workflow based on what is considered the most appropriate . We should discuss if both the "START" and the "PRIOR" workflows are needed– immediately following the start of the process or immediately before the execution of the actual rate plan change process. In any case, the “PRIOR” workflow is invoked just after the “START” work.
Order Process
Configuration matrix must be defined:
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