Transcript Object

Name	Type	Description
_id	STRING	Internal object identifier
room	STRING	Chat unique identifier
ctlive_type	STRING	Chat type according to the initiator. Can be one of the following values: “chat” “cbn” “cbl” “cbfs” “call”
messages	ARRAY	Array containing chat messages. See Message Object for more details.

Message Object

Name	Type	Description
room	STRING	Chat unique identifier
data	OBJECT	Object containing message info. See message data object for more details.

Message Data Object

Name	Type	Description
id	STRING	message unique identifier
messageType	STRING	Type of the message. Can assume one of the following values: “TEXT” “IMAGE” “DOCUMENT” “LINK”
ts	NUMBER	Timestamp of when message was sent
deliverySuccess	BOOLEAN	Indicates whether the message was sent successfully
deliveryErrorReason	STRING	Error occurred if the message was not sent correctly
replyTo	STRING	Message ID you are replying to
content	OBJECT	Message content. See message content object for more details.

Message Content Object

Name	Type	Description
text	STRING	Only in “TEXT” message, contains the message sent
user	OBJECT	Semplified user object containing only user id and isAgent properties of the user who sent the message.
url	STRING	Contains the url of the link message

Example

{
    "_id" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a",
    "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a",
    "ctlive_type" : "chat",
    "messages" : [ 
        {
            "data" : {
                "replyTo" : "",
                "id" : "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDUwODQxMzk0OTA4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE2NzQwNTg4MTcxMjQ0NzozMDMwMDcwMTg3NTA5MTIwMjkwMzUzNDkzMzgzMjEwNTk4NAZDZD",
                "messageType" : "TEXT",
                "content" : {
                    "text" : "prova1",
                    "user" : {
                        "id" : "4747235938674011",
                        "isAgent" : false
                    }
                },
                "ts" : 1642604343631.0,
                "deliverySuccess" : true,
                "deliveryErrorReason" : ""
            },
            "_id" : ObjectId("61e8277aef3d6b076066d287"),
            "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a"
        }, 
        {
            "data" : {
                "replyTo" : "",
                "id" : "fb32e661-136d-4867-a1f8-a31eca5b673a",
                "messageType" : "TEXT",
                "content" : {
                    "text" : "Buongiorno, sono l'operatore Gabriele Verde, come posso esserle utile?",
                    "user" : {
                        "id" : "USER_gverde1@acd.enghouse.com",
                        "isAgent" : true
                    }
                },
                "ts" : 1642604351616.0
            },
            "_id" : ObjectId("61e8277aef3d6b076066d288"),
            "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a"
        }, 
        {
            "data" : {
                "replyTo" : "",
                "id" : "ba35d81d-d56e-49b4-ae17-020b9e477281",
                "messageType" : "endChat",
                "ts" : 1642604409492.0,
                "deliverySuccess" : true,
                "deliveryErrorReason" : "",
                "content" : {
                    "user" : {
                        "isAgent" : true,
                        "id" : "USER_gverde1@acd.enghouse.com"
                    }
                }
            },
            "_id" : ObjectId("61e8277aef3d6b076066d289"),
            "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a"
        }
    ],
    "__v" : 0
}