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Version

2.0.3

Date

05th July 2021

New features

  • Added prometheus metrics "ctlive_chat_total_duration", "ctlive_chat_total_duration_histogram"

Bug fixes

  • Fixed the missing video reactivation on page refresh

  • Reused the Vidyo Connector object to allow multiple and consecutive video sessions on the same chat

  • Removed hardcoded Vidyo Host (ctlive.platform.vidyo.io)

  • Used new Vidyo APIs (SetCameraPrivacy, SetMicrophonePrivacy) to mute/unmute microphone and webcam

  • Fixed Video Session persistence during page reload

Known bugs

  • During a video escalation, on the customer side, audio output and camera choice is not kept between multiple sessions. It’s required to manually select the preferred devices.

  • Multiple video escalation on the same chat session could cause some issues

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