General Settings Object

_id

STRING

Internal object identifier

imgSmall

NUMBER

Threshold in bytes below which the image is considered small

imgLarge

NUMBER

Threshold in bytes above which the image is considered large

docSmall

NUMBER

Threshold in bytes below which the document is considered small

docMaxSize

NUMBER

Threshold in bytes above which the document preview will not be shown in the chat

imgMaxSizeDB

NUMBER

Threshold in bytes above which the image is resized before saving it on the db

EasyCIMHost

STRING

Easy CIM host

EasyCIMPort

STRING

Easy CIM port

callbackNowUrl

STRING

Url to call for the callback now

callbackFirstSlotUrl

STRING

Url to call for the callback first slot

callbackLaterUrl

STRING

Url to call for the callback later

checkCallbackAvailableUrl

STRING

Url to call for the check callback available

ct7url

STRING

Url of CTI webhook

ct7Token

STRING

Token to perform bearer authorization on the requests to CTI webhook

keepaliveSessioInterval

NUBER

Milliseconds how often to call the keepalive of the agent session

identityProviderUrl

STRING

Url of the identity provider to which to perform authentication

sharedSecret

STRING

Key used to verify the json web token

customerMultimediaMaxSize

NUMBER

Threshold in bytes above which the multimedia message from the customer is blocked

customerSessionMultimediaMaxSize

NUMBER

maximum size threshold in bytes of the customer's multimedia messages per single chat above which they are blocked

allowedMultimediaMessageDocumentExtensions

STRING

list of extensions allowed for multimedia messages

vidyoHost

STRING

vidyo host

vidyoApplicationID

STRING

vidyo application id

vidyoDeveloperKey

STRING

vidyo developer key

vidyoExpireInSeconds

NUMBER

vidyo session expire time in seconds

storeDataDB

BOOLEAN

Boolean that indicates if chat info and transcript are stored on db

chatRetentionInDays

NUMBER

number of the last days for which to keep the chat data saved in the db (forever if not configured)

contactLifeTimeInSeconds

NUMBER

number in seconds of the contact life time

browserCompatibility

STRING

list of browsers with which ctlive is compatible

deviceCompatibility

STRING

list of devices with which ctlive is compatible