The Brooktrout customer issues dashboard provides the following information:
- Customer Feature Statistics
- Customer Feature Request Charts
Customer Issue Statistics
All Open Customer Features by Priority
Shows the breakdown of all Customer Feature Requests by priority
- Blocker = Revenue Blocking
- Critical = P1
- Major = P2
- Minor = P3
- Trivial = P4
All Open Customer Features by Component
- Shows the breakdown of all Open Customer Features by Brooktrout component
- Total issues may appear larger than the open customer features since features can apply to more than one component
Open Priority Customer Features by Status
Shows the breakdown of open Priority Customer Features by JIRA status
Heat Map – Open Customer Features by Customer
Selecting the customers name will provide a list of their individual feature requests
Customer Feature Request Charts
Created vs. Resolved Chart: Priority Customer Features
- Shows the created and resolved Priority Customer Features over the last 180 days
- Totals grouped weekly
- Bottom of the chart shows the running backlog trend
- Resolved features are features that have been implemented and included in a build or features that have been closed out without needing implementation (duplicate, no longer needed, etc.)
Created vs. Resolved Chart: All Customer Feature Requests
- Shows all of the created and resolved Customer Features over the last 180 days
- Totals grouped weekly
- Bottom of the chart shows the running backlog trend
- Resolved features are features that have been implemented and included in a build or features that have been closed out without needing implementation (duplicate, no longer needed, etc.)
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