Transcript Object

Name	Type	Description
_id	STRING	Internal object identifier
room	STRING	Chat unique identifier
ctlive_type	STRING	Chat type according to the initiator. Can be one of the following values: “chat” “cbn” “cbl” “cbfs” “call”
messages	ARRAY	Array containing chat messages. See Message Object for more details.

Message Object

Name	Type	Description
room	STRING	Chat unique identifier
data	OBJECT	Object containing message info. See message data object for more details.

Message Object

Name

Type

Description

id

STRING

message unique identifier

messageType

STRING

Type of the message. Can assume one of the following values:

“TEXT”

“IMAGE”

“DOCUMENT”

“LINK”

ts

NUMBER

Timestamp of when message was sent

Message Content Object

Name	Type	Description
text	STRING	Only in “TEXT” message, contains the message sent
user	OBJECT	Semplified user object containing only user id and isAgent properties of the user who sent the message.
url	STRING	Contains the url of the link message
id [content object]	STRING	Contains the id of the multimedia message sent.

Example

{ 
   "_id":"5d8dbcdaf6a71d3120275017",
   "room":"CHAT_1c5e4ed8-b675-46f9-866e-b4fc1d893a72",
   "messages":[ 
      { 
         "data":{ 
            "id":"eee89a4f-8000-4589-a5ab-c52d3b520785",
            "messageType":"TEXT",
            "content":{ 
               "text":"hello",
               "user":{ 
                  "id":"USER_gverde1@acd.enghouse.com",
                  "isAgent":true
               }
            },
            "ts":1569569940285.0
         },
         "_id":"5d8dbcdaf6a71d312027501b",
         "room":"CHAT_1c5e4ed8-b675-46f9-866e-b4fc1d893a72"
      },
      { 
         "data":{ 
            "id":"df7da65a-099b-40b4-a076-ff486b245afd",
            "messageType":"LINK",
            "content":{ 
               "url":"https://www.google.com/",
               "user":{ 
                  "id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
                  "isAgent":false
               }
            },
            "ts":1569569956940.0
         },
         "_id":"5d8dbcdaf6a71d312027501a",
         "room":"CHAT_1c5e4ed8-b675-46f9-866e-b4fc1d893a72"
      },
      {
        "data": {
            "id": "a94118a5-9536-4c8c-a3db-18d6a66673b2",
            "messageType": "IMAGE",
            "content": {
                "caption": "AA",
                "documentType": "png",
                "user": {
                    "id": "USER_gverde1@acd.enghouse.com",
                    "isAgent": true
                }
            },
            "ts": 1580293820154
        },
        "_id": "5e315ece8a595c36a05b8de9",
        "room": "CHAT_DEFAULT_990d3e8b-7b1d-402b-974b-69d57ba9eaae"
    },
      {
        "data": {
            "id": "615424ff-994e-4403-88a7-6113b9e56795",
            "messageType": "DOCUMENT",
            "content": {
                "caption": "BB",
                "documentType": "pdf",
                "user": {
                    "id": "USER__eada93a1-5b87-41dd-aa81-e8f7b64d33da",
                    "isAgent": false
                }
            },
            "ts": 1580293833802
        },
        "_id": "5e315ece8a595c36a05b8de8",
        "room": "CHAT_DEFAULT_990d3e8b-7b1d-402b-974b-69d57ba9eaae"
    }
   ],
   "__v":0
}