Transcript Object

Name	Type	Description
_id	STRING	Internal object identifier
room	STRING	Chat unique identifier
ctlive_type	STRING	Chat type according to the initiator. Can be one of the following values: “chat” “cbn” “cbl” “cbfs” “call”
messages	ARRAY	Array containing chat messages
id [message object]	STRING	message unique identifier
messageType	STRING	Type of the message. Can assume one of the following values: “TEXT” “IMAGE” “DOCUMENT” “LINK”
text	STRING	Only in “TEXT” message, contains the message sent
user	OBJECT	Semplified user object containing only user id and isAgent properties of the user who sent the message.
ts	NUMBER	Timestamp of when message was sent
url	STRING	Contains the url of the link message
id [content object]	STRING	Contains the id of the multimedia message sent.

Example

{ 
   "_id":"5d8dbcdaf6a71d3120275017",
   "room":"CHAT_1c5e4ed8-b675-46f9-866e-b4fc1d893a72",
   "messages":[ 
      { 
         "data":{ 
            "id":"eee89a4f-8000-4589-a5ab-c52d3b520785",
            "messageType":"TEXT",
            "content":{ 
               "text":"hello",
               "user":{ 
                  "id":"USER_gverde1@acd.enghouse.com",
                  "isAgent":true
               }
            },
            "ts":1569569940285.0
         },
         "_id":"5d8dbcdaf6a71d312027501b",
         "room":"CHAT_1c5e4ed8-b675-46f9-866e-b4fc1d893a72"
      },
      { 
         "data":{ 
            "id":"df7da65a-099b-40b4-a076-ff486b245afd",
            "messageType":"LINK",
            "content":{ 
               "url":"https://www.google.com/",
               "user":{ 
                  "id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
                  "isAgent":false
               }
            },
            "ts":1569569956940.0
         },
         "_id":"5d8dbcdaf6a71d312027501a",
         "room":"CHAT_1c5e4ed8-b675-46f9-866e-b4fc1d893a72"
      },
      {
        "data": {
            "id": "a94118a5-9536-4c8c-a3db-18d6a66673b2",
            "messageType": "IMAGE",
            "content": {
                "caption": "AA",
                "documentType": "png",
                "user": {
                    "id": "USER_gverde1@acd.enghouse.com",
                    "isAgent": true
                }
            },
            "ts": 1580293820154
        },
        "_id": "5e315ece8a595c36a05b8de9",
        "room": "CHAT_DEFAULT_990d3e8b-7b1d-402b-974b-69d57ba9eaae"
    },
      {
        "data": {
            "id": "615424ff-994e-4403-88a7-6113b9e56795",
            "messageType": "DOCUMENT",
            "content": {
                "caption": "BB",
                "documentType": "pdf",
                "user": {
                    "id": "USER__eada93a1-5b87-41dd-aa81-e8f7b64d33da",
                    "isAgent": false
                }
            },
            "ts": 1580293833802
        },
        "_id": "5e315ece8a595c36a05b8de8",
        "room": "CHAT_DEFAULT_990d3e8b-7b1d-402b-974b-69d57ba9eaae"
    }
   ],
   "__v":0
}