A service is the configuration layer where you define the combination of the following CTLive elements:
Entrypoint
Widget
Proactive Rules
DataCollection
EntryPoints
Entrypoints are the web pages where the widget is supposed to show up. A service is activated checking URL page and metching it with the configured entrypoints.
Service rules property is the list of entrypoints identified by webpage URL. Entrypoint is evaluated as regular expression against with the page URL, that means all the followings are valid expressions:
http://example.com/first/second/third.html
http://example.com/first/second/
http://example.com/\.*/second/third.html
And they all match the webpage:
http://example.com/first/second/third.html
On a single web page, multiple services may be activated if they all have a configure rule matching the URL web page
Widget
The service defines the widget to load using the related id.
Style
You would like to change the style of a widget to fit better in the webpage. To do that, you do not need to change the base widget css, but you can use custom_css field to override only some of the css properties.
Logic
Some widget logics are parametric, and parameters are defined at service layer. Some of them are:
Name | Description | Type |
|---|---|---|
restart_chat | When a chat contact is terminated, would you like to show again the engagement widget? | boolean |
enableVideo | video escalation option available during interaction | boolean |
enableAudioNotiifcation | Play a audio alert for each message received without focus on the page | boolean |
enableBrowserNotification | Show browser notification for each message reveiced without focus on the page | boolean |
enableSendLink | Enable feature for sending links | boolean |
enableSendDocument | Enable feature for sending documents | boolean |
title | Title to show on top of the interaction box | localized string |
welcomeText | Text to show to customer when chat has been accepter | localized string |
isWritingText | Message to show for is writing notification | localized string |