sendCTLiveSocialTemplateMessage

Send a CTLiveSocial template message to a customer in a whatsapp chat.

Parameters:

Name	Mandatory	Type	Description
servicePhoneNumber	YES	STRING	whatsapp business number
customerPhoneNumber	YES	STRING	customer phone number
templateName	YES	STRING	template name
language	YES	STRING	template language
header	YES	OBJECT	template header (null if there is no header or no multimedia header). See table below for details.
headerData	YES	ARRAY	array of strings representing the header parameters. (pass empty array in case there are no parameters)
headerText	YES	STRING	header text (null if header type is not text)
bodyData	YES	ARRAY	array of strings representing the body parameters. (pass empty array in case there are no parameters)
bodyText	YES	STRING	body text
footerText	YES	STRING	footer text (null if there is no footer)
url	YES	STRING	url (null if there is no url)
dynamic_url	YES	ARRAY	array of string representing the url parameter. (pass empty array in case there is no url parameter)

Header object:

Name	Mandatory	Type	Description
type	YES	STRING	header type. Can assume one of the following values: image video document
data	YES	STRING	base64 string
documentType	YES	STRING	document extension
fileName	YES	STRING	file name (extension included)

Returns:

Type

Description

JS Promise

A Javascript Promise that return an object containing the following properties:

result: if true, the service response was performed correctly
error: contains the error description if an error has occurred in the request

Example:

template only text:

LIVECHAT.sendCTLiveSocialTemplateMessage("3902124122690", "393403602056", "hello_world", "en_US", null, [], "Hello World", [],
  "Welcome and congratulations!! This message demonstrates your ability to send a WhatsApp message notification from the Cloud API, hosted by Meta. Thank you for taking the time to test with us.", "WhatsApp Business Platform sample message",
  null, []
);

template text with parameter:

LIVECHAT.sendCTLiveSocialTemplateMessage("3902124122690", "393403602056", "sample_shipping_confirmation", "en_US", null, [], null, ["5"],
  "Your package has been shipped. It will be delivered in {{1}} business days.", "This message is from an unverified business.",
  null, []
);

multimedia template with image header:

self.sendCTLiveSocialTemplateMessage("3902124122690", "393403602056", "sample_purchase_feedback", "en_US",
{
  "type": "image",
  "data": "iVBORw0KGgo…=",
  "documentType": "png",
  "fileName": "infobip-logo"
},
[], null,
["PlayStation 5"],
  "Thank you for purchasing {{1}}! We value your feedback and would like to learn more about your experience.",
  "This message is from an unverified business.",
  null, []
);