Bot Configuration Object

_id

STRING

Unique bot identifier

technology

STRING

Technology used by the bot

It can take on one of the following values:

• “DF” Dialogflow

• “PAT”

• “SHIM” Shim

nickname

STRING

Virtual agent nickname shown by the chat interface when a reply message is received from the bot

configuration

STRING

String in JOSN format containing the bot configuration parameters

It varies based on the bot technology

inactivityTimeoutInSeconds

NUMBER

Number of seconds to wait for a message from the customer to the bot after which the chat is automatically ended

If not configured, the default value is 300 seconds.

welcomeMessage

STRING / OBJECT

Message shown in chat when a bot enters the room

Can be localized.

Accepts a string representing the label to be displayed or an object whose key is the country code and whose value is the relative label to be displayed.
Example:
{
"it-it" : "L’operatore virtaule è entrato in chat",
"en-gb" : "Virtual agent is online"
}

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