...
Property
...
Type
...
Description
...
Notes
...
Localizable
...
_id
...
| Status | ||
|---|---|---|
|
...
Unique bot identifier
...
technology
...
| Status | ||
|---|---|---|
|
...
Technology used by the bot
...
It can take on one of the following values:
“DF” Dialogflow
“PAT”
...
nickname
...
| Status | ||
|---|---|---|
|
...
Virtual agent nickname shown by the chat interface when a reply message is received from the bot
...
...
configuration
...
| Status | ||
|---|---|---|
|
...
String in JOSN format containing the bot configuration parameters
...
It varies based on the bot technology
...
inactivityTimeoutInSeconds
...
| Status | ||
|---|---|---|
|
...
Number of seconds to wait for a message from the customer to the bot after which the chat is automatically ended
...
If not configured, the default value is 300 seconds.
...
welcomeMessage
...
| Status | ||
|---|---|---|
|
| Status | ||
|---|---|---|
|
...
Message shown in chat when a bot enters the room
...
Can be localized.
Accepts a string representing the label to be displayed or an object whose key is the country code and whose value is the relative label to be displayed.
Example:
{
"it-it" : "L’operatore virtaule è entrato in chat",
"en-gb" : "Virtual agent is online"
}
...
X
...