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Each bot is configured through an object with the following properties:
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Property
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Type
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Description
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Notes
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Localizable
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_id
...
| Status | ||
|---|---|---|
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...
Unique bot identifier
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technology
...
| Status | ||
|---|---|---|
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...
Technology used by the bot
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It can take on one of the following values:
“DF” Dialogflow
“PAT”
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nickname
...
| Status | ||
|---|---|---|
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...
Virtual agent nickname shown by the chat interface when a reply message is received from the bot
...
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configuration
...
| Status | ||
|---|---|---|
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String in JOSN format containing the bot configuration parameters
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It varies based on the bot technology
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inactivityTimeoutInSeconds
...
| Status | ||
|---|---|---|
|
...
Number of seconds to wait for a message from the customer to the bot after which the chat is automatically ended
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If not configured, the default value is 300 seconds.
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welcomeMessage
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| Status | ||
|---|---|---|
|
| Status | ||
|---|---|---|
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...
Message shown in chat when a bot enters the room
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Can be localized.
Accepts a string representing the label to be displayed or an object whose key is the country code and whose value is the relative label to be displayed.
Example:
{
"it-it" : "L’operatore virtaule è entrato in chat",
"en-gb" : "Virtual agent is online"
}
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properties described here Bot Configuration Object
Example
| Code Block | ||
|---|---|---|
| ||
{
"_id" : "BOT1",
"technology" : "DF",
"nickname" : "Bot 1",
"configuration" : "{\"type\":\"service_account\",\"project_id\":\"bot1-dfc4a\",\"private_key_id\":\"6bf906784139...\",\"private_key\":\"-----BEGIN PRIVATE KEY-----\\nMIIEvgIBADANBgkqhkiG9w...\"}",
"inactivityTimeoutInSeconds" : 300,
"welcomeMessage" : {
"it-it" : "L'operatore virtuale è entrato in chat",
"en-gb" : "Virtual agent is online",
"default" : "L'operatore virtuale è entrato in chat"
}
} |