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Type

Description

JS Promise

A Javascript Promise that return an object containing the following properties:

  • result: if true, the service response was performed correctly

  • error: contains the error description if an error has occurred in the request

  • templates: an array containing the template messages

  • type: describes the types of the templates returned and could be “imchannel” or “ctlivesocial”

Example:

Code Block
languagejs
LIVECHAT.getAllTemplatesMessages()
.then(function(data){
  console.log(data);
});

/*
Example of data

{
  "result": true,
  "templates": [
    {
      "_id": "5e46cf008df3ba62c6480e60",
      "templateNamespace": "cd533c49_d806_4e5a_aa10_494e0bd8851f",
      "templateName": "template_1",
      "templateMessage": "Hi! Thank you for reaching out our Team",
      "lang": "en_GB"
    },
    {
      "_id": "5e46d1608df3ba62c6480e61",
      "templateNamespace": "cd533c49_d806_4e5a_aa10_494e0bd8851f",
      "templateName": "template_2",
      "templateMessage": "Ciao! Grazie per averci contattato",
      "lang": "it"
    },
    {
      "_id": "5e46d18d8df3ba62c6480e62",
      "templateNamespace": "cd533c49_d806_4e5a_aa10_494e0bd8851f",
      "templateName": "template_3",
      "templateMessage": "Hi! Please reply {0} if you want to continue the conversation",
      "lang": "en_GB"
    },
    {
      "_id": "5e4a4a308df3ba62c6480e63",
      "templateNamespace": "cd533c49_d806_4e5a_aa10_494e0bd8851f",
      "templateName": "template_4",
      "templateMessage": "Ciao! Digita {0} se vuoi continuare la conversazione",
      "lang": "it"
    },
    {
      "_id": "5e4a4a7b8df3ba62c6480e64",
      "templateNamespace": "cd533c49_d806_4e5a_aa10_494e0bd8851f",
      "templateName": "template_5",
      "templateMessage": "Dear {0}, if you want to contact us in regards to your ticket {1}, you can do it also through WhatsApp.",
      "lang": "en_GB"
    },
    {
      "_id": "5e4a4ad88df3ba62c6480e65",
      "templateNamespace": "cd533c49_d806_4e5a_aa10_494e0bd8851f",
      "templateName": "template_6",
      "templateMessage": "Gentile {0}, se vuoi contattarci in merito alla tua pratica {1}, puoi farlo anche con WhatsApp",
      "lang": "it"
    },
    {
      "_id": "5e4a4afb8df3ba62c6480e66",
      "templateNamespace": "cd533c49_d806_4e5a_aa10_494e0bd8851f",
      "templateName": "template_7",
      "templateMessage": "Dear {0}, we have information in regards to your request. Please contact us via WhatsApp to our number {1}",
      "lang": "en_GB"
    },
    {
      "_id": "5e4a4b1d8df3ba62c6480e67",
      "templateNamespace": "cd533c49_d806_4e5a_aa10_494e0bd8851f",
      "templateName": "template_8",
      "templateMessage": "Gentile {0}, abbiamo informazioni riguardo la tua pratica di assistenza. Ricontattaci via WhatsApp al nostro numero {1}",
      "lang": "it"
    }
  ],
  "error": null,
  "type": "imchannel"
}
*/