This function calls the CT7 url configured to start The configured webhook is called to notify the CTI about the start of a new chat.
Method:
| Status |
|---|
| colour | Yellow |
|---|
| title | http post |
|---|
|
Authorization
...
Request Body:
Type:
Name | Mandatory | Type | Description |
|---|
cid | | | Unique contact identifier |
media | | | Identifies media channel. In this case set it to “chat” |
serv | | | Unique service identifier |
event | | | Identifies event: new |
serv_name | | | Service name |
beginTime | | / | Chat start time |
endTime | | / | Chat end time: ““. In this case set it to empty string |
title | | | Chat title |
lang | | | Chat language |
userID | | | Unique user identifier |
users | | | An object that contains the participants to the chat room. |
dataCollections | | | An object that contains the chat data collections.widgetID Data Collection Object |
widgetid | | | Unique widget identifier |
Example:
Request Body
| Code Block |
|---|
|
{
cid: contact.id,
media: "chat",
serv: contact.servid,
event: "new",
serv_name: contact.serv_name,
beginTime: contact.beginTime,
endTime: contact.endTime,
title: contact.title,
lang: contact.lang,
userID: contact.userID,
users: contact.users,
dataCollections: contact.dataCollections,
widgetid: contact.widgetid
} |