...
Knowledge base
Before starting any troubleshooting, it is advisable to check the internal knowledge base, which may have documentation related to your issue. A detailed search could uncover an existing solution guide, potentially resolving your problem without further investigation.
Creating a Jira Ticket
If the issue persists after preliminary checks, open a ticket in the IRRTBUGS project on Jira, including the following details:
Clear problem title
Detailed description with steps to reproduce the issue
Component
Screenshots and/or error logs
Results of preliminary checks
Customer impact (e.g., number of users affected, severity of the issue)
Useful Contacts
Internal Support: contact.highway@enghouse.com
R&D Escalation: alessandro.rovetto@enghouse.com, marco.turconi@enghouse.com