Name | Type | Description | ||||
|---|---|---|---|---|---|---|
room |
| Chat unique identifier | ||||
data |
| Object containing message info. See message data object for more details. |
Message Data Object
Name | Type | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
id |
| message unique identifier | ||||||||
messageType |
| Type of the message. Can assume one of the following values: “TEXT” “IMAGE” “DOCUMENT” “LINK” “AUDIO” “VIDEO” “MENU” “MENU_RESPONSE” “QUICK_REPLY” “QUICK_REPLY_RESPONSE” “FORM” “FORM_RESPONSE” “REACTION” “CONTACTS” “LOCATION” “videoRequestedByAgent” “videoRequestedByCustomer” “videoAccepted” “videoRejected” “videoStarted” “videoEnded” “screenSharingStarted” “screenSharingEnded” “endChat” “leave” | ||||||||
ts |
| Timestamp of when message was sent | ||||||||
deliverySuccess |
| Indicates if the message has been succesfully delivered | ||||||||
deliveryErrorReason |
| In case of delivery failed, describes the error occurred | ||||||||
messageSeen |
| Timestamp of when the message was seen by the recipient | ||||||||
replyTo |
| Message ID you are replying to | ||||||||
content |
| Message content. See message content object for more details. |
Message Content Object
The structure of the message content depends on the messageType property
Text message
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
text |
| Only in “TEXT” message, contains the message sent | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "e857df30-76a4-4c6c-b4a5-4faed2ed6f45",
"messageType" : "TEXT",
"content" : {
"text" : "Buongiorno, sono l'operatore Gabriele Verde, come posso esserle utile?",
"user" : {
"id" : "USER_gverde1@acd.enghouse.com",
"isAgent" : true
}
},
"ts" : 1643191581119.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("61f11d7cd42454470cb22da4"),
"room" : "CHAT_DEFAULT_a098a0bc-b34c-452c-829c-1b03aa7a67ee"
} |
Image message
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
caption |
| Message caption | ||||
fileName |
| Contains name of the document/image message | ||||
documentType |
| Document format | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "03250778-0425-47c1-92c1-85d1840bef7c",
"messageType" : "IMAGE",
"content" : {
"caption" : "",
"fileName" : "45971097-illustrazione-di-happy-emoticon-dà-pollice-in-su-isolato-su-sfondo-bianco.jpg",
"documentType" : "jpg",
"user" : {
"id" : "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent" : false
}
},
"ts" : 1643191627987.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("61f11d7cd42454470cb22da5"),
"room" : "CHAT_DEFAULT_a098a0bc-b34c-452c-829c-1b03aa7a67ee"
} |
Document message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
caption |
| Message caption | ||||
fileName |
| Contains name of the document/image message | ||||
documentType |
| Document format | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "16daf4d4-a77f-406f-ab75-0475f510bc95",
"messageType" : "DOCUMENT",
"content" : {
"caption" : "",
"fileName" : "WHATSAPP-TEMPLATE-AD-v09.xlsx",
"documentType" : "xlsx",
"user" : {
"id" : "USER_gverde1@acd.enghouse.com",
"isAgent" : true
}
},
"ts" : 1643191652417.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("61f11d7cd42454470cb22da6"),
"room" : "CHAT_DEFAULT_a098a0bc-b34c-452c-829c-1b03aa7a67ee"
} |
Video message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
caption |
| Message caption | ||||
fileName |
| Contains name of the document/image message | ||||
documentType |
| Document format | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "m_dXya7ckVUHyYxQHcQrrdgT2MVSImQFjQ7aCDxA_Mxf7AeR9GMI0vDs2dy2PKgTjE24tQrJImLWYnR5hgtpt7Uw",
"messageType" : "VIDEO",
"content" : {
"caption" : "",
"fileName" : "video.mp4",
"documentType" : "mp4",
"user" : {
"id" : "4149729381806003",
"isAgent" : false
}
},
"ts" : 1643207226322.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("61f15a4c932c660c83d5e229"),
"room" : "CHAT_DEFAULT_06b6ace1-a923-4657-876b-c6432729610d"
} |
Audio message:
caption |
| Message caption | ||||
fileName |
| Contains name of the document/image message | ||||
documentType |
| Document format | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "m_JLR7O2EHIE6d3fiskFBiqz2MVSImQFjQ7aCDxA_Mxf6hm6TYUaJKXiEqfYgCX8WKxriZux06OzPB8XLZa8yNKA",
"messageType" : "AUDIO",
"content" : {
"caption" : "",
"fileName" : "audioclip-1643206881000-5760.mp4",
"documentType" : "mp4",
"user" : {
"id" : "4149729381806003",
"isAgent" : false
}
},
"ts" : 1643206886118.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("61f158ee932c660c83d5e1fa"),
"room" : "CHAT_DEFAULT_24ec70f1-b92d-44c4-94ad-49bcd15986ea"
} |
Link message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
url |
| Contains the url of the link message | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "17909c52-1f26-402c-90cb-3106ba80bb3b",
"messageType" : "LINK",
"content" : {
"url" : "https://www.google.it",
"user" : {
"id" : "USER_gverde1@acd.enghouse.com",
"isAgent" : true
}
},
"ts" : 1643191666618.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
}, "_idmessageSeen" : ObjectId("61f11d7cd42454470cb22da7"),null
},
"_id" : ObjectId("61f11d7cd42454470cb22da7"),
"room" : "CHAT_DEFAULT_a098a0bc-b34c-452c-829c-1b03aa7a67ee"
} |
Menu message (bot):
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
text |
| Menu title | ||||
options |
| Array of objects for the various possibilities of choice. See the next section for more details. | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
option object:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
id |
| Unique option id | ||||
command |
| Menu action. Can assume one of the following values:
| ||||
text |
| label shown in the option | ||||
targetUrl |
| text to send as a next query to the bot | ||||
params |
| array of two objects that specify how to open the external url. The first object has two properties:
The second object has two properties:
|
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "d77210fa-4aa2-4876-8fcc-8eaf43122987",
"messageType" : "MENU",
"content" : {
"text" : "Scegli un'opzione:",
"options" : [
{
"id" : 0,
"command" : "load-item",
"text" : "prenotazione volo",
"targetUrl" : "vorrei prenotare un volo"
},
{
"id" : 1,
"command" : "open-url",
"params" : [
{
"name" : "method",
"text" : "GET"
},
{
"name" : "where",
"text" : "_blank"
}
],
"text" : "google",
"targetUrl" : "https://www.google.it"
},
{
"id" : 2,
"command" : "open-url",
"params" : [
{
"name" : "method",
"text" : "GET"
},
{
"name" : "where",
"text" : "_blank"
}
],
"text" : "enghouse",
"targetUrl" : "https://enghouseinteractive.it/"
}
],
"user" : {
"id" : "BOT_BOT1",
"isAgent" : true
}
},
"ts" : 1655210172935.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("62a880c20ece623848eb290a"),
"room" : "CHAT_DEFAULT_84afbdd3-a4be-4057-ae49-32edc6802658"
} |
...
Menu response message (bot):
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
menuId |
| Id of the “MENU” message which was replied to | ||||
option |
| Response that was chosen by the user. See the next section for more details | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
option object:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
id |
| Id of the response chosen | ||||
targetUrl |
| query sent to the bot |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "fdaa821a-4355-4f3a-9507-1184c3285701",
"messageType" : "MENU_RESPONSE",
"content" : {
"menuId" : "d77210fa-4aa2-4876-8fcc-8eaf43122987",
"option" : {
"id" : 0,
"targetUrl" : "vorrei prenotare un volo"
},
"user" : {
"id" : "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent" : false
}
},
"ts" : 1655210175559.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("62a880c20ece623848eb290b"),
"room" : "CHAT_DEFAULT_84afbdd3-a4be-4057-ae49-32edc6802658"
} |
...
Quick reply message (bot):
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
text |
| Title of the quick reply | ||||
header |
| header of the quick reply | ||||
footer |
| footer of the quick reply | ||||
quickReplies |
| array of strings containing the options (max 3 allowed) | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "5bd5fcd0-ee5e-48c9-b825-c3e42b85cc45",
"messageType" : "QUICK_REPLY",
"content" : {
"text" : "Do you want to continue?",
"quickReplies" : [
"No",
"Yes",
"Help"
],
"header" : "Cool Title!",
"footer" : "Cool Footer!",
"user" : {
"id" : "BOT_BOT1",
"isAgent" : true
}
},
"ts" : 1679325011759.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"room" : "CHAT_DEFAULT_e7473a4a-88c7-415d-957b-01aac31673c0"
} |
Quick reply response message (bot):
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
quickReplyId |
| id of the quick reply message whose response is referring to | ||||
reply |
| quick reply chosen | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMUM2MjFFNDYxMjIwRTYyQkNGRUVEMEVGMDE5RUVEQTcA",
"messageType" : "QUICK_REPLY_RESPONSE",
"content" : {
"quickReplyId" : "5bd5fcd0-ee5e-48c9-b825-c3e42b85cc45",
"reply" : "Yes",
"user" : {
"id" : "393403602702",
"isAgent" : false
}
},
"ts" : 1679325017885.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"room" : "CHAT_DEFAULT_e7473a4a-88c7-415d-957b-01aac31673c0"
} |
Form message (bot):
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
title |
| title fo the form | ||||
response_to_bot |
| query sent back to the bot after the form is submitted | ||||
formData |
| array of objects that defines the form fields. The object has the same properties of the data collection object Data Collection Object | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "f3f3352c-7f50-43c6-9dd8-7db3fa44ce8c",
"messageType" : "FORM",
"content" : {
"title" : "Titolo Form",
"response_to_bot" : "ciao",
"formData" : [
{
"value" : "",
"label" : "Società",
"customMandatoryErrorMessage" : "Campo obbligatorio",
"isMandatory" : true,
"custom_regexp" : "",
"customValidationErrorMessage" : "",
"mode" : "manual",
"isEditable" : true,
"isVisibleCustomer" : true,
"isVisibleAgent" : true,
"name" : "company",
"dc_type" : "text"
},
{
"label" : "Indirizzo",
"custom_regexp" : "",
"name" : "address",
"isEditable" : true,
"customMandatoryErrorMessage" : "Indirizzo obbligatorio",
"isVisibleCustomer" : true,
"isVisibleAgent" : true,
"mode" : "manual",
"value" : "",
"dc_type" : "text",
"isMandatory" : true,
"customValidationErrorMessage" : ""
},
{
"value" : "",
"dc_type" : "email",
"isVisibleCustomer" : true,
"mode" : "manual",
"isMandatory" : true,
"isVisibleAgent" : true,
"customMandatoryErrorMessage" : "Email obbligatoria",
"custom_regexp" : ".*@.*",
"customValidationErrorMessage" : "Email non valida",
"label" : "Email",
"name" : "email2",
"isEditable" : true
},
{
"options" : {
"mattina" : "Mattina",
"pomeriggio" : "Pomeriggio"
},
"name" : "fascia",
"isMandatory" : true,
"dc_type" : "select",
"value" : "",
"isVisibleCustomer" : true,
"customValidationErrorMessage" : "",
"isEditable" : true,
"mode" : "manual",
"customMandatoryErrorMessage" : "Fascia richiamo obbligatoria",
"isVisibleAgent" : true,
"custom_regexp" : "",
"label" : "Quando vuoi essere richiamato?"
}
],
"user" : {
"id" : "BOT_BOT1",
"isAgent" : true
}
},
"ts" : 1679325464928.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
}, "messageSeen" : null
"room" },
"room" : "CHAT_DEFAULT_df3b98ab-4a53-4d1f-8138-c3b45a58c9a0"
} |
...
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "1601da67-ccf3-495e-b86b-3c51bae8789d",
"messageType" : "FORM_RESPONSE",
"content" : {
"title" : "Titolo Form",
"response_to_bot" : "ciao",
"formData" : [
{
"value" : "Enghouse",
"label" : "Società",
"customMandatoryErrorMessage" : "Campo obbligatorio",
"isMandatory" : true,
"custom_regexp" : "",
"customValidationErrorMessage" : "",
"mode" : "manual",
"isEditable" : true,
"isVisibleCustomer" : true,
"isVisibleAgent" : true,
"name" : "company",
"dc_type" : "text"
},
{
"label" : "Indirizzo",
"custom_regexp" : "",
"name" : "address",
"isEditable" : true,
"customMandatoryErrorMessage" : "Indirizzo obbligatorio",
"isVisibleCustomer" : true,
"isVisibleAgent" : true,
"mode" : "manual",
"value" : "Viale Sarca 336, edificio 12",
"dc_type" : "text",
"isMandatory" : true,
"customValidationErrorMessage" : ""
},
{
"value" : "legal.operations@enghouse.com",
"dc_type" : "email",
"isVisibleCustomer" : true,
"mode" : "manual",
"isMandatory" : true,
"isVisibleAgent" : true,
"customMandatoryErrorMessage" : "Email obbligatoria",
"custom_regexp" : ".*@.*",
"customValidationErrorMessage" : "Email non valida",
"label" : "Email",
"name" : "email2",
"isEditable" : true
},
{
"options" : {
"mattina" : "Mattina",
"pomeriggio" : "Pomeriggio"
},
"name" : "fascia",
"isMandatory" : true,
"dc_type" : "select",
"value" : "mattina",
"isVisibleCustomer" : true,
"customValidationErrorMessage" : "",
"isEditable" : true,
"mode" : "manual",
"customMandatoryErrorMessage" : "Fascia richiamo obbligatoria",
"isVisibleAgent" : true,
"custom_regexp" : "",
"label" : "Quando vuoi essere richiamato?"
}
],
"user" : {
"id" : "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent" : false
}
},
"ts" : 1679325479470.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("64187943bb85a6727df80efc"),
"room" : "CHAT_DEFAULT_df3b98ab-4a53-4d1f-8138-c3b45a58c9a0"
} |
Reaction message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
emoji |
| emoji sent | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "223908fd-93ce-432d-b3b2-0b4f90b70c74",
"id" : "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMTdBREMzMjJGRjJDRDU2RjY5NUVFMDM4RDBFQTBBQTQA",
"messageType" : "REACTION",
"content" : {
"emoji" : "👍🏻",
"user" : {
"id" : "393403609169",
"isAgent" : false
}
},
"ts" : 1679329738463.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"room" : "CHAT_DEFAULT_c1201fe5-e653-4540-a766-b583bfeb4c8c"
} |
Contacts message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
contacts |
| array of objects representing the contact. See the table below for the properties of the contact object. | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
option object:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
name |
| object containing the name of the contact. See table below for details. | ||||
phones |
| Array of objects containing the phone numbers of the contact. See table below |
name object:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
first_name |
| contact name | ||||
formatted_name |
| contact formatted name |
phone object:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
phone |
| phone number | ||||
wa_id |
| whatsapp id | ||||
type |
| phone type |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMUMzQUREMEI1NzAzMDkyOTc1NTUwOUVBNERENkM0QTUA",
"messageType" : "CONTACTS",
"content" : {
"contacts" : [
{
"name" : {
"first_name" : "Felice Griffi",
"formatted_name" : "Felice Griffi"
},
"phones" : [
{
"phone" : "+39 339 366 9393",
"wa_id" : "393393669393",
"type" : "Cellulare"
}
]
},
{
"name" : {
"first_name" : "Giulia Cavazzana",
"formatted_name" : "Giulia Cavazzana"
},
"phones" : [
{
"phone" : "+39 039 606 6024",
"type" : "Casa"
},
{
"phone" : "+39 347 192 6356",
"wa_id" : "393471926356",
"type" : "Cellulare"
}
]
}
],
"user" : {
"id" : "393403609169",
"isAgent" : false
}
},
"ts" : 1679329765410.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"room" : "CHAT_DEFAULT_c1201fe5-e653-4540-a766-b583bfeb4c8c"
} |
Location message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
latitude |
| latitude coordinate | ||||
longitude |
| longitude coordinate | ||||
name |
| location name | ||||
url |
| location public url | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggNDIzQTgwNjQ5QzFCMkNFRDI1MzA5QTQzQjEyQzM3MTkA",
"messageType" : "LOCATION",
"content" : {
"address" : "Via pascoli, Bellusco, Lombardia",
"latitude" : 45.618205788846,
"longitude" : 9.4231867131938,
"name" : "Centro sportivo bellusco",
"url" : "https://foursquare.com/v/4cf222607bf3b60c0b28647f",
"user" : {
"id" : "393403609169",
"isAgent" : false
}
},
"ts" : 1679329786335.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null
},
"_id" : ObjectId("641889f6bb85a6727df80f7b"),
"room" : "CHAT_DEFAULT_c1201fe5-e653-4540-a766-b583bfeb4c8c"
} |
...
All video chat events messages have the audio and video boolean properties to indicate the channel used.
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
audio |
| if true the audio chennel is engaged | ||||
video |
| if true the video chennel is engaged |
Examples
videoRequestedByCustomer message
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"id" : "c6d3e132-4432-4208-943d-cc2b34ba3107",
"messageType" : "videoRequestedByCustomer",
"ts" : 1617786830148.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null,
"content" : {
"user" : {
"isAgent" : false,
"id" : "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef"
},
"audio" : true,
"video" : true
}
},
"_id" : ObjectId("606d7810d6e88353f88732a1"),
"room" : "CHAT_DEFAULT_d06723cf-518e-4767-99b6-6d21d5998081"
} |
...
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"id" : "715a2213-3123-4718-8266-a489bebc493b",
"messageType" : "videoAccepted",
"ts" : 1617786834240.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null,
"content" : {
"user" : {
"isAgent" : true,
"id" : "USER_gverde1@acd.enghouse.com"
},
"audio" : true,
"video" : true
}
},
"_id" : ObjectId("606d7810d6e88353f88732a0"),
"room" : "CHAT_DEFAULT_d06723cf-518e-4767-99b6-6d21d5998081"
} |
...
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"id" : "cfa53427-1ee7-4e8f-9848-e8e87523aec4",
"messageType" : "videoStarted",
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null,
"ts" : 1617786839849.0,
"content" : {
"user" : {
"isAgent" : true,
"id" : "USER_gverde1@acd.enghouse.com"
},
"audio" : true,
"video" : true
}
},
"_id" : ObjectId("606d7810d6e88353f887329f"),
"room" : "CHAT_DEFAULT_d06723cf-518e-4767-99b6-6d21d5998081"
} |
...
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"id" : "227130be-f490-4ef2-9923-9bb69ad6756c",
"messageType" : "screenSharingStarted",
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null,
"ts" : 1617786873764.0,
"content" : {
"user" : {
"isAgent" : true,
"id" : "USER_gverde1@acd.enghouse.com"
},
"audio" : true,
"video" : true
}
},
"_id" : ObjectId("606d7810d6e88353f887329c"),
"room" : "CHAT_DEFAULT_d06723cf-518e-4767-99b6-6d21d5998081"
} |
...
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"id" : "a8ffdf71-ad3e-4495-ba91-057442df88c0",
"messageType" : "videoEnded",
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null,
"ts" : 1617786886374.0,
"content" : {
"user" : {
"isAgent" : true,
"id" : "USER_gverde1@acd.enghouse.com"
},
"audio" : true,
"video" : true
}
},
"_id" : ObjectId("606d7810d6e88353f887329a"),
"room" : "CHAT_DEFAULT_d06723cf-518e-4767-99b6-6d21d5998081"
} |
endChat message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"id" : "b88d3de0-23b8-41d1-95c3-1209dd4c8cff",
"messageType" : "endChat",
"ts" : 1617786896642.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"messageSeen" : null,
"content" : {
"user" : {
"isAgent" : false,
"id" : "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef"
}
}
},
"_id" : ObjectId("606d7810d6e88353f8873297"),
"room" : "CHAT_DEFAULT_d06723cf-518e-4767-99b6-6d21d5998081"
} |