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$(document).ready( function() { $.getScript("https://mywebsite.com/livechat/:domain/lib/livechatagentsdk.js") .then( function() { // Initialize the CTLive SDK return LIVECHATSDK.SDK.init("https://mywebsite.com/livechat/:domain/") }) ).then( function() { // Login the agent to CTLive (in this example password//jwt is optional. //If not required) provided a redirect towards IdentityProvider is requested return LIVECHATSDK.LIVECHAT.login(jwt); }) .then(function(){ return LIVECHATSDK.LIVECHAT.init({ "nickname": "Agent1", "isAgent": true, "id": "USER_AGENT1", "channel": "web" } ); }) ).catch( function(err) { console.error(err); } ); } ); |
CTLive SDK needs to be initialized specifying some parameters:
domain: unique domain identifier
nickname: a friendly id that identifies the user. This string will be used in the chat transcript.
isAgent: a true/false value that identifies the user as a call center agent
id: unique user identifier
channel:
web
is the default value, otherwisewhatsapp
identify an engagement from the WhatsApp mobile application