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The library instance must be initialized by specifying some basic parameters such as the CTLive server domain, the engagement channel (web), the user ID and the nickname.
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$(document).ready( |
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function() { $.getScript("https://mywebsite.com/livechat/:domain/lib/livechatagentsdk.js" |
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) .then(function() { // Initialize |
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the CTLive SDK return LIVECHATSDK.SDK. |
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init("https://mywebsite.com/livechat/:domain/") |
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}) |
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.then(function() { // Login the agent to CTLive |
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|
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//jwt is optional. //If |
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not |
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provided a redirect towards IdentityProvider is requested return LIVECHATSDK.LIVECHAT. |
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login(jwt); }) |
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.then(function(){ return LIVECHATSDK.LIVECHAT.init({ "nickname": "Agent1", |
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"isAgent": true, |
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"id": "USER_AGENT1", |
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"channel": "web" |
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} |
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)
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} |
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) |
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.catch( |
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function(err) { |
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console.error(err);
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} |
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);
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}
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); |
CTLive SDK needs to be initialized specifying some parameters:
domain: unique domain identifier
nickname: a friendly id that identifies the user. This string will be used in the chat transcript.
isAgent: a true/false value that identifies the user as a call center agent
id: unique user identifier
channel:
webis the default value, otherwisewhatsappidentify an engagement from the WhatsApp mobile application