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High area of the page is reserved for logging pourpose. The lightblue panel will display all the activities and notifications relating to CTLive Agent SDK library.

Another A lower panel element is reserved for video streaming.

Info

This CTLiveAgent SDK integration sample is not intended for standalone use.
It is necessary to have a valid authentication JWT Token in order to log in as an Agent and allow you to manage an audio/video escalation on the chat channel using Vidyo technology.

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Press the LOGIN button to login into CTLive engine as a new agentAgent. The log panel will display the authentication result.

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To login in order to support Video capabilities, it’s needed to add an additional flag to Login request enableVideo = true. Check API documentation login.

Join a Chat

The sample can join an ongoing chat between Agent and Customer by using the ChatID and pressing the JOIN CHAT button.

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The video stream will be rendered in the DOM Element whose ID is “videoPanel”.

Also the Participant and audio/video Devices notifications will be automatically bind with custom callbacks:

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