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The exposed API allows to access to the features offered by the CTLive platform.

CTLive Javascript SDK

Both Web Client and Agent Desktop, as well as other clients, could be enabled to call CTLive API by integrating the Agent SDK Integration library.

CTLive Architecture

The CTLive architecture could be described as follows:

Image Added


Frontend

It is the web page on which we need to publish the CTLive Chat client. The chat client could be easily deploied on any web page by embedding the Javascript SDK library.


Engine Area

The place where the CTLive engine runs. NodeJS is the underlying technology of the engine.


Backend

CTLive could be easily integrated into any backend application such as:

  • A Contact Center, by managing HTTP interactions (eventually transcoded into SIP contacts by the contact center itself).
  • An Agent Desktop / Softphone / Web Application, by embedding the Javascript SDK library


The CTLive Architecture in action

The following video shows how the various components of CTLive architecture work together.

View file
nameLive Chat x Confluence.mp4
height400



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