Page Comparison

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Code Block

language	json

{
   "node":{
      "brain_id":"n_22367",
      "brain_version":"5.10.0-SNAPSHOT",
      "id":"n_22367_725744298",
      "key":"TEST_NODE_MSG",
      "serviceName":"enghouse-brain-bot",
      "serviceVersion":"1",
      "contents":{
         "content":[
            {
               "bargein":"true",
               "brain_id":"c_22367_13",
               "contentType":"VIDEOTEXT_CONTENT_RICH",
               "id":"c_22367_13_178288251241735189",
               "usePreviousText":"false",
               "text":"Questo è un contenuto di <b>test</b>."
            },
            {
               "bargein":"true",
               "brain_id":"c_22367_32",
               "contentType":"TEXTREADABLE_CONTENT_RICHPLAIN",
               "id":"c_22367_32_417351891418502948",
               "usePreviousText":"false",
               "text":"Questo è un contenuto di <b>test</b>*test*."
            },
         ]
  {    }
   }
}

Menu Response:

Code Block

language	json

{
   "node":{
      "bargeinbrain_id":"truen_22369",
      "brain_version":"5.10.0-SNAPSHOT",
        "brain_id":"cn_2236722369_2698945808",
        "key":"TEST_MENU",
      "contentTypeserviceName":"READABLE_PLAINenghouse-brain-bot",
 
             "id"serviceVersion":"c_22367_2_14185029481",
      "contents":{
         "usePreviousTextcontent":"false",[
            {
  "text":"Questo è un contenuto di *test*."        "bargein":"true",
    }          ]
   "brain_id":"c_22369_3",
   }    }
}

Menu Response:

Code Block

language	json

{    "node":{       "brain_idcontentType":"nTEXT_CONTENT_22369RICH",
       "brain_version":"5.10.0-SNAPSHOT",        "id":"nc_22369_3_6989458081619889357",
       "key":"TEST_MENU",        "serviceNameusePreviousText":"enghouse-brain-botfalse",
       "serviceVersion":"1",        "contentstext":{"Choose an option"
       "content":[     }
       {  ]
      },
      "bargeinactions":"true",{
         "action":{
            "brain_id":"ca_22369_134423",
               "contentTypecommand":"VIDEOmenu",
  
            "idcontent":"c_22369_1_494762750",
               "usePreviousTextid":"falsea_34423_1259541208",
            }"order":"1",
            {"runAt":"-1",
               "bargeintarget":"true",
               "brain_id":"c_22369_3","actions":{
               "contentType":"TEXT_CONTENT_RICH",action":[
                  {
     "id":"c_22369_3_1619889357",                "usePreviousTextbrain_id":"falsea_34424",
                     "textcommand":"Chooseload-item",
an option"             }       "content":"OPTION 1",
 ]       },             "actionsid":{"a_34424_1211377995",
         "action":{
            "brain_idorder":"a_344231",
            "command":"menu",
            "contentrunAt":"-1",
            "id":"a_34423_1259541208",
            "ordertarget":"TEST_M_1",
            "runAt":"-1",         "node_ref":{
            "target":"",             "actionskey":{"TEST_M_1",
               "action":[         "targetUrl":"/enghouse-brain-bot/1/TEST_M_1?referrerActionId=34424"
          {           }
          "        },
                  {
                     "brain_id":"a_3442434425",
                     "command":"load-item",
                     "content":"OPTION 12",
                     "id":"a_3442434425_1211377995308197190",
                     "order":"12",
                     "runAt":"-1",
                     "target":"TEST_MMENU_12",
                     "node_ref":{
                        "key":"TEST_MMENU_12",
                        "targetUrl":"/enghouse-brain-bot/1/TEST_MMENU_12?referrerActionId=3442434425"
                     }
                  },
                  {
                     "brain_id":"a_3442534426",
                     "command":"loadopen-itemurl",
                     "content":"OPTIONPAT 2WEBSITE",
                     "id":"a_3442534426_3081971901665019718",
                     "order":"23",
                     "runAt":"-1",
                     "target":"TEST_MENU_2https://www.pat.eu",
                     "node_refparams":{
                        "key":"TEST_MENU_2",param":[
                           {
     "targetUrl":"/enghouse-brain-bot/1/TEST_MENU_2?referrerActionId=34425"                      }   "name":"method",
               },               "text":"GET"
   {                      "brain_id":"a_34426",  },
                   "command":"open-url",        {
             "content":"PAT WEBSITE",                      "id":"a_34426_1665019718"name":"where",
                     "order":"3",         "text":"_blank"
            "runAt":"-1",               }
      "target":"https://www.pat.eu",                  ]
   "params":{                  }
      "param":[            }
               {]
            },
                 "nameparams":"method",
              {
               "textparam":"GET"{
                           }"name":"display",
                  "text":"v"
        {       }
            }
          "name":"where",}
      }
                        "text":"_blank"
                           }
                        ]
                     }
                  }
               ]
            },
            "params":{
               "param":{
                  "name":"display",
                  "text":"v"
               }
            }
         }
      }
   }
}

Calling a specific node

This service must be called whenever it is specified by a previous response. For example, in the case of a menu, one of the options can specify a node url to be called in the "targetUrl" parameter if the option is chosen by the user.

Syntax:
HTTP GET http://{brain-host}:{port}/brain/autojson/{brain-service}/{node}

headers = {
cookie: <BRAINSID_SessionCookie>
};

Example

https://engagent-demo4.h-care.eu/brain/old/autojson/enghouse-brain-bot/1/TEST_M_1?referrerActionId=34424

Response:

Code Block

language	json


{
   "node":{
      "brain_id":"n_22370",
      "brain_version":"5.10.0-SNAPSHOT",
      "id":"n_22370_1287493518",
      "key":"TEST_M_1",
      "serviceName":"enghouse-brain-bot",
      "serviceVersion":"1",
      "contents":{
         "content":[
            {
               "bargein":"true",
               "brain_id":"c_22370_3",
               "contentType":"TEXT_CONTENT_RICH",
               "id":"c_22370_3_266538648",
               "usePreviousText":"false",
               "text":"Option 1 selected"
            },
            {
               "bargein":"true}
}

Calling a specific node

This service must be called whenever it is specified by a previous response. For example, in the case of a menu, one of the options can specify a node url to be called in the "targetUrl" parameter if the option is chosen by the user.

Syntax:
HTTP GET http://{brain-host}:{port}/brain/autojson/{brain-service}/{node}

headers = {
cookie: <BRAINSID_SessionCookie>
};

Example

https://engagent-demo4.h-care.eu/brain/old/autojson/enghouse-brain-bot/1/TEST_M_1?referrerActionId=34424

Response:

Code Block

language	json


{
   "node":{
      "brain_id":"n_22370",
      "brain_version":"5.10.0-SNAPSHOT",
      "id":"n_22370_1287493518",
      "key":"TEST_M_1",
      "serviceName":"enghouse-brain-bot",
        "brain_idserviceVersion":"c_22370_1",
      "contents":{
         "contentTypecontent":"VIDEO",[
            {
  "id":"c_22370_1_962092860",
               "usePreviousTextbargein":"falsetrue"
 ,
          }     "brain_id":"c_22370_3",
    ]       }    }
}

Redirect to operator

The human escalation is triggered by a redirect-to-operator action. It is possible to specify the target queue, the requested service level and skills.

Example

Code Block

language	json

{
   "node":{"contentType":"TEXT_CONTENT_RICH",
               "brain_id":"n_22357c_22370_3_266538648",
          "brain_version     "usePreviousText":"5.10.0-SNAPSHOTfalse",
       "id":"n_22357_1488672544",        "keytext":"REDIRECT_TO_OPERATOR",Option 1 selected"
      "serviceName":"enghouse-brain-bot",       "serviceVersion":"1",}
       "contents":{  ]
      }
"content":[             {
         }
}

Redirect to operator

The human escalation is triggered by a redirect-to-operator action. It is possible to specify the target queue, the requested service level and skills.

Example

Code Block

language	json

{
     "bargeinnode":"true",
        {
      "brain_id":"cn_22357_2",
               "contentType"brain_version":"READABLE_PLAIN5.10.0-SNAPSHOT",
      "id":"n_22357_1488672544",
        "idkey":"cREDIRECT_22357TO_2_942788559OPERATOR",
      "serviceName":"enghouse-brain-bot",
        "usePreviousTextserviceVersion":"false1",
      "contents":{
     },    "content":[
            {
               "bargein":"true",
               "brain_id":"c_22357_12",
               "contentType":"VIDEOREADABLE_PLAIN",
               "id":"c_22357_12_506882387942788559",
               "usePreviousText":"false"
            },
            {
               "bargein":"true",
               "brain_id":"c_22357_3",
               "contentType":"TEXT_CONTENT_RICH",
               "id":"c_22357_3_1607223715",
               "usePreviousText":"false",
               "text":"<div><b>Ti sto mettendo in contatto con un operatore, un attimo di pazienza...</b></div><div><br></div>"
            }
         ]
      },
      "params":{
         "param":{
            "name":"isPlayerVisible",
            "text":"true"
         }
      },
      "actions":{
         "action":{
            "brain_id":"a_34422",
            "command":"redirect-to-operator",
            "content":"",
            "id":"a_34422_891966757",
            "order":"1",
            "runAt":"-1",
            "target":"",
            "params":{
               "param":[
                  {
                     "name":"skills",
                     "text":"ENGLISH,ITALIAN"
                  },
                  {
                     "name":"serviceLevel",
                     "text":"GOLD"
                  },
                  {
                     "name":"queue",
                     "text":"QUEUE1"
                  }
               ]
            }
         }
      }
   }
}

Versions Compared

Old Version 4

New Version 5

Key

Calling a specific node

Calling a specific node

Redirect to operator

Redirect to operator