...
To ask a question to the Bot specify the standard "RFAQ" node in the request and pass the text of the question in the "hda_sematic_question" parameter.
Syntax:
HTTP GET https://{brain-host}:{port}/brain/autojson/{brain-service}/RFAQ?hda_semantic_question={question}
headers = {
cookie: <BRAINSID_SessionCookie>
};
...
Calling a specific node
Syntax:
HTTP GET http://{brain-host}:{port}/brain/autojson/{brain-service}/{node}
headers = {
cookie: <BRAINSID_SessionCookie>
};
...
| Code Block | ||
|---|---|---|
| ||
{
"node":{
"brain_id":"n_22370",
"brain_version":"5.10.0-SNAPSHOT",
"id":"n_22370_1287493518",
"key":"TEST_M_1",
"serviceName":"enghouse-brain-bot",
"serviceVersion":"1",
"contents":{
"content":[
{
"bargein":"true",
"brain_id":"c_22370_3",
"contentType":"TEXT_CONTENT_RICH",
"id":"c_22370_3_266538648",
"usePreviousText":"false",
"text":"Option 1 selected"
},
{
"bargein":"true",
"brain_id":"c_22370_1",
"contentType":"VIDEO",
"id":"c_22370_1_962092860",
"usePreviousText":"false"
}
]
}
}
} |
Redirect to operator
The human escalation is triggered by a redirect-to-operator action. It is possible to specify the target queue, the requested service level and skills.
Example
| Code Block | ||
|---|---|---|
| ||
{
"node":{
"brain_id":"n_22357",
"brain_version":"5.10.0-SNAPSHOT",
"id":"n_22357_1488672544",
"key":"REDIRECT_TO_OPERATOR",
"serviceName":"enghouse-brain-bot",
"serviceVersion":"1",
"contents":{
"content":[
{
"bargein":"true",
"brain_id":"c_22357_2",
"contentType":"READABLE_PLAIN",
"id":"c_22357_2_942788559",
"usePreviousText":"false"
},
{
"bargein":"true",
"brain_id":"c_22357_1",
"contentType":"VIDEO",
"id":"c_22357_1_506882387",
"usePreviousText":"false"
},
{
"bargein":"true",
"brain_id":"c_22357_3",
"contentType":"TEXT_CONTENT_RICH",
"id":"c_22357_3_1607223715",
"usePreviousText":"false",
"text":"<div><b>Ti sto mettendo in contatto con un operatore, un attimo di pazienza...</b></div><div><br></div>"
}
]
},
"params":{
"param":{
"name":"isPlayerVisible",
"text":"true"
}
},
"actions":{
"action":{
"brain_id":"a_34422",
"command":"redirect-to-operator",
"content":"",
"id":"a_34422_891966757",
"order":"1",
"runAt":"-1",
"target":"",
"params":{
"param":[
{
"name":"skills",
"text":"ENGLISH,ITALIAN"
},
{
"name":"serviceLevel",
"text":"GOLD"
},
{
"name":"queue",
"text":"QUEUE1"
}
]
}
}
}
}
} |