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Name

Type

Description

_id

Status
titleSTRING

Internal object identifier

imgSmall

Status
titlenumber

Threshold in bytes below which the image is considered small

imgLarge

Status
titlenumber

Threshold in bytes above which the image is considered large

docSmall

Status
titlenumber

Threshold in bytes below which the document is considered small

docMaxSize

Status
titlenumber

Threshold in bytes above which the document preview will not be shown in the chat

imgMaxSizeDB

Status
titlenumber

Threshold in bytes above which the image is resized before saving it on the db

EasyCIMHost

Status
titleSTRING

Easy CIM host

EasyCIMPort

Status
titleSTRING

Easy CIM port

callbackNowUrl

Status
titleSTRING

Url to call for the callback now

callbackFirstSlotUrl

Status
titleSTRING

Url to call for the callback first slot

callbackLaterUrl

Status
titleSTRING

Url to call for the callback later

checkCallbackAvailableUrl

Status
titleSTRING

Url to call for the check callback available

ct7url

Status
titlestring

Url of CTI webhook

ct7Token

Status
titlestring

Token to perform bearer authorization on the requests to CTI webhook

keepaliveSessioInterval

Status
titlenuber

Milliseconds how often to call the keepalive of the agent session

identityProviderUrl

Status
titlestring

Url of the identity provider to which to perform authentication

sharedSecret

Status
titlestring

Key used to verify the json web token

customerMultimediaMaxSize

Status
titlenumber

Threshold in bytes above which the multimedia message from the customer is blocked

customerSessionMultimediaMaxSize

Status
titlenumber

maximum size threshold in bytes of the customer's multimedia messages per single chat above which they are blocked

allowedMultimediaMessageDocumentExtensions

Status
titlestring

list of extensions allowed for multimedia messages

vidyoHost

Status
titlestring

vidyo host

vidyoApplicationID

Status
titlestring

vidyo application id

vidyoDeveloperKey

Status
titlestring

vidyo developer key

vidyoExpireInSeconds

Status
titlenumber

vidyo session expire time in seconds

storeDataDB

Status
titleboolean

Boolean that indicates if chat info and transcript are stored on db

chatRetentionInDays

Status
titlenumber

number of the last days for which to keep the chat data saved in the db (forever if not configured)

contactLifeTimeInSeconds

Status
titlenumber

number in seconds of the contact life time

browserCompatibility

Status
titlestring

list of browsers with which ctlive is compatible

deviceCompatibility

Status
titlestring

list of devices with which ctlive is compatible

Example

Code Block
languagejson
{
 
  "_id" : ObjectId("5d7bae993bcb9e40e0330a70"),
 
  "ct7url" : "http://felixct7-cti1.reiteklab.eu.rd.eilab.biz:8902/http2sip2/chat",
 
  "ct7Token" : "dde53da9afe08115f54126dd1a3fb9d5c2828a047121a8ac97f357a335ea139971d434f28191ff382940ef509f5d486e",
 
  "keepaliveSessioInterval" : 300000,
 
  "identityProviderUrl" : "http://localhost:3003/EasyCIM/IdentityProvider/livechat_sso",

   "sharedSecret" : "facf31a3577dc6ca24527c6b07d2c1ff3f12a53b61203c5b0931eb702fdc986d",
    "imgSmall" : 200000500000,
  "imgLarge" : 1500000,
  "imgLargedocSmall" : 2000000,
 5000000,
  "docMaxSize" : 15000000,
  "docSmallimgMaxSizeDB" : 5000000,
  "customerMultimediaMaxSize" : 10000000,
  "docMaxSizecustomerSessionMultimediaMaxSize" : 10000000,
 20000000,
  "allowedMultimediaMessageDocumentExtensions" : "pdf,doc,docx,ppt,pptx,xls,xlsx,jpg,jpeg,png,zip,wav,csv",
  "EasyCIMHost" : "10.51.54.200localhost",
 
  "EasyCIMPort" : 803003,
 
  "callbackNowUrl" : "/EasyCIM/easyCallback/now",
 
  "callbackLaterUrl" : "/EasyCIM/easyCallback/later",
    "callbackFirstSlotUrl" : "/EasyCIM/easyCallback/firstSlot",
 
  "checkCallbackAvailableUrl" : "/EasyCIM/easyCallback/checkCallbackAvailable",
  "vidyoHost" : "prod.vidyo.io",
  "vidyoApplicationID" : "ba49fe.vidyo.io",
  "vidyoDeveloperKey" : "34e9666db4854579b1c94b5c84d8e169",
  "vidyoExpireInSeconds" : 3600,
  "storeDataDB" : true,
  "chatRetentionInDays" : 6,
  "contactLifeTimeInSeconds" : 120,
  "browserCompatibility" : "Chrome,Edge,Firefox,IE,Safari,Mobile Safari,Chrome WebView",
  "deviceCompatibility" : "mobile,tablet"
}