TLive CTLive offers the possibility of using virtual agents, developed with different technologies, to interface with customers, before switching to the operator.
The bot configuration resides in mongo db, in the collection called "botconfigurations".
Each bot is configured through an object with the following properties:
Property | Type | Description | Notes | Localizable | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
_id |
| Unique bot identifier | ||||||||||
technology |
| Technology used by the bot | It can take on one of the following values:
| |||||||||
nickname |
| Virtual agent nickname shown by the chat interface when a reply message is received from the bot | .png?version=1&modificationDate=1618914350032&cacheVersion=1&api=v2) | |||||||||
configuration |
| String in JOSN format containing the bot configuration parameters | It varies based on the bot technology | |||||||||
inactivityTimeoutInSeconds |
| Number of seconds to wait for a message from the customer to the bot after which the chat is automatically ended | If not configured, the default value is 300 seconds. | |||||||||
welcomeMessage |
| Message shown in chat when a bot enters the room | Can be localized. Accepts a string representing the label to be displayed or an object whose key is the country code and whose value is the relative label to be displayed. | X |
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