Version | 2.0.2 |
|---|---|
Date | 05th July June 2021 |
New features
Audio, Video, ScreenSharing escalation using Vidyo platform CTLive Vidyo Integration
CTLiveBOT: module to use a VirtualAgent with CTLive ( Virtual Agent ). Included support for
PAT LifeBrain
Google DialogFlow ES Dialogflow
added parameter "channel" on service model to store whatsapp services
Added "touchstart" event for mobile support. The "click" event is not fired on mobile browsers.
implemented MENU and MENU_RESPONSE messages (needed for integration with CTLiveBOT)
Added service message "chatClosedSuccess" to notify the customer about the end of a whatsapp chat
Updated "leave" event and added notification on transcript
Moved removeAllListeners method on contact object
Added new data collection type "info"
Added Amazon CSS Styled widget
Moved from "redis" to "ioredis" library to have better performance
Added "default" localization (it’s a special languageID ‘default’ to be used when the current one is not configured)
Added periodic routine (every 30 min) for cleaning logins that are no longer valid
Added Prometheus metrics to monitor chat activities
...