Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Code Block
languagejs
$(document).ready(
  function() {
    $.getScript("https://mywebsite.com/livechat/lib/livechatagentsdk.js")
    .then( 
      function() {
        return LIVECHATSDK.SDK.Init("https://mywebsite.com/livechat/")
      }
    ).then(
      function() {
        // CTLive Agent's SDK library loaded
        // Call library initialization...
        LIVECHATSDK.LIVECHAT.init(
          {
          "nickname": "Agent1",
          "isAgent": true,
          "id": "USER_AGENT1",
          "channel": "web"
          }
        );
      }
    ).catch(
      function(err) {
        console.error(err);
      }
    );
  }
);

CTLive SDK needs to be initialized specifying some parameters:

  • nickname: a friendly id that identifies the user

  • isAgent: a true/false value that identifies the user as a call center agent

  • id: unique user identifier

  • channel: web is the default value, otherwise whatsapp identify an engagement from the WhatsApp mobile application