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| Code Block | ||
|---|---|---|
| ||
contact.responseVideoUpgrade(Boolean <true/false>, String <divID>);
// Example: Agent accept the media escalation
contact.responseVideoUpgrade(true, "videoPanel");
// Example: agent rejected the media escalation
contact.responseVideoUpgrade(false, "videoPanel"); |
Response Event notification (on customer side)
| Code Block | ||
|---|---|---|
| ||
contact.on("responseVideoUpgrade",
function (event) {
console.log("On [responseVideoUpgrade] event", event.response);
// no action is required by the integration.
// the audio / video connection will be automatically engaged
// upon receipt of the positive response.
}
) |
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A custom integration can bind a callback to receive notification about the participants members of the video engagement session.
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