...
| Code Block | ||
|---|---|---|
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{
"data" : {
"replyTo" : "",
"id" : "1601da67-ccf3-495e-b86b-3c51bae8789d",
"messageType" : "FORM_RESPONSE",
"content" : {
"title" : "Titolo Form",
"response_to_bot" : "ciao",
"formData" : [
{
"value" : "Enghouse",
"label" : "Società ",
"customMandatoryErrorMessage" : "Campo obbligatorio",
"isMandatory" : true,
"custom_regexp" : "",
"customValidationErrorMessage" : "",
"mode" : "manual",
"isEditable" : true,
"isVisibleCustomer" : true,
"isVisibleAgent" : true,
"name" : "company",
"dc_type" : "text"
},
{
"label" : "Indirizzo",
"custom_regexp" : "",
"name" : "address",
"isEditable" : true,
"customMandatoryErrorMessage" : "Indirizzo obbligatorio",
"isVisibleCustomer" : true,
"isVisibleAgent" : true,
"mode" : "manual",
"value" : "Viale Sarca 336, edificio 12",
"dc_type" : "text",
"isMandatory" : true,
"customValidationErrorMessage" : ""
},
{
"value" : "legal.operations@enghouse.com",
"dc_type" : "email",
"isVisibleCustomer" : true,
"mode" : "manual",
"isMandatory" : true,
"isVisibleAgent" : true,
"customMandatoryErrorMessage" : "Email obbligatoria",
"custom_regexp" : ".*@.*",
"customValidationErrorMessage" : "Email non valida",
"label" : "Email",
"name" : "email2",
"isEditable" : true
},
{
"options" : {
"mattina" : "Mattina",
"pomeriggio" : "Pomeriggio"
},
"name" : "fascia",
"isMandatory" : true,
"dc_type" : "select",
"value" : "mattina",
"isVisibleCustomer" : true,
"customValidationErrorMessage" : "",
"isEditable" : true,
"mode" : "manual",
"customMandatoryErrorMessage" : "Fascia richiamo obbligatoria",
"isVisibleAgent" : true,
"custom_regexp" : "",
"label" : "Quando vuoi essere richiamato?"
}
],
"user" : {
"id" : "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent" : false
}
},
"ts" : 1679325479470.0,
"deliverySuccess" : true,
"deliveryErrorReason" : ""
},
"_id" : ObjectId("64187943bb85a6727df80efc"),
"room" : "CHAT_DEFAULT_df3b98ab-4a53-4d1f-8138-c3b45a58c9a0"
} |
Reaction message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
emoji |
| emoji sent | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "223908fd-93ce-432d-b3b2-0b4f90b70c74",
"id" : "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMTdBREMzMjJGRjJDRDU2RjY5NUVFMDM4RDBFQTBBQTQA",
"messageType" : "REACTION",
"content" : {
"emoji" : "👍🏻",
"user" : {
"id" : "393403609169",
"isAgent" : false
}
},
"ts" : 1679329738463.0,
"deliverySuccess" : true,
"deliveryErrorReason" : ""
},
"room" : "CHAT_DEFAULT_c1201fe5-e653-4540-a766-b583bfeb4c8c"
} |
Contacts message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
contacts |
| array of objects representing the contact. See the table below for the properties of the contact object. | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
option object:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
name |
| object containing the name of the contact. See table below for details. | ||||
phones |
| Array of objects containing the phone numbers of the contact. See table below |
name object:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
first_name |
| contact name | ||||
formatted_name |
| contact formatted name |
phone object:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
phone |
| phone number | ||||
wa_id |
| whatsapp id | ||||
type |
| phone type |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMUMzQUREMEI1NzAzMDkyOTc1NTUwOUVBNERENkM0QTUA",
"messageType" : "CONTACTS",
"content" : {
"contacts" : [
{
"name" : {
"first_name" : "Felice Griffi",
"formatted_name" : "Felice Griffi"
},
"phones" : [
{
"phone" : "+39 339 366 9393",
"wa_id" : "393393669393",
"type" : "Cellulare"
}
]
},
{
"name" : {
"first_name" : "Giulia Cavazzana",
"formatted_name" : "Giulia Cavazzana"
},
"phones" : [
{
"phone" : "+39 039 606 6024",
"type" : "Casa"
},
{
"phone" : "+39 347 192 6356",
"wa_id" : "393471926356",
"type" : "Cellulare"
}
]
}
],
"user" : {
"id" : "393403609169",
"isAgent" : false
}
},
"ts" : 1679329765410.0,
"deliverySuccess" : true,
"deliveryErrorReason" : ""
},
"room" : "CHAT_DEFAULT_c1201fe5-e653-4540-a766-b583bfeb4c8c"
} |
Location message:
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
latitude |
| latitude coordinate | ||||
longitude |
| longitude coordinate | ||||
name |
| location name | ||||
url |
| location public url | ||||
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"replyTo" : "",
"id" : "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggNDIzQTgwNjQ5QzFCMkNFRDI1MzA5QTQzQjEyQzM3MTkA",
"messageType" : "LOCATION",
"content" : {
"address" : "Via pascoli, Bellusco, Lombardia",
"latitude" : 45.618205788846,
"longitude" : 9.4231867131938,
"name" : "Centro sportivo bellusco",
"url" : "https://foursquare.com/v/4cf222607bf3b60c0b28647f",
"user" : {
"id" : "393403609169",
"isAgent" : false
}
},
"ts" : 1679329786335.0,
"deliverySuccess" : true,
"deliveryErrorReason" : ""
},
"_id" : ObjectId("641889f6bb85a6727df80f7b"),
"room" : "CHAT_DEFAULT_c1201fe5-e653-4540-a766-b583bfeb4c8c"
} |
Video chat events messages:
...
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
user |
| Semplified user object containing only user id and isAgent properties of the user who sent the message. |
Example
| Code Block | ||
|---|---|---|
| ||
{
"data" : {
"id" : "b88d3de0-23b8-41d1-95c3-1209dd4c8cff",
"messageType" : "endChat",
"ts" : 1617786896642.0,
"deliverySuccess" : true,
"deliveryErrorReason" : "",
"content" : {
"user" : {
"isAgent" : false,
"id" : "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef"
}
}
},
"_id" : ObjectId("606d7810d6e88353f8873297"),
"room" : "CHAT_DEFAULT_d06723cf-518e-4767-99b6-6d21d5998081"
} |