restart_chat

When a chat contact is terminated, would you like to show again the engagement widget?

boolean

enableVideo

video escalation option available during interaction

boolean

enableAudioNotifcation

Play a audio alert for each message received without focus on the page

boolean

enableBrowserNotification

Show browser notification for each message reveiced without focus on the page

boolean

enableSendLink

Enable feature for sending links

boolean

enableSendDocument

Enable feature for sending documents

boolean

title

Title to show on top of the interaction box

localized string: accepts a string representing the label to be displayed or an object whose key is the country code and whose value is the relative label to be displayed.
Example:
{
"it-it" : "Messaggio italiano",
"en-gb" : "English message"
}

welcomeText

Text to show to customer when chat has been accepter

localized string: accepts a string representing the label to be displayed or an object whose key is the country code and whose value is the relative label to be displayed.
Example:
{
"it-it" : "Messaggio italiano",
"en-gb" : "English message"
}

isWritingText

Message to show for is writing notification

localized string: accepts a string representing the label to be displayed or an object whose key is the country code and whose value is the relative label to be displayed.
Example:
{
"it-it" : "Messaggio italiano",
"en-gb" : "English message"
}

compatibilityErrorMessage

Message to show if widget is not compatible based on parameters configured in generalSettings (browserCompatibility, deviceCompatibility)

localized string: accepts a string representing the label to be displayed or an object whose key is the country code and whose value is the relative label to be displayed.
Example:
{
"it-it" : "Messaggio italiano",
"en-gb" : "English message"
}