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MongoDB connection

Redis connection

Knowledge base

Before starting any troubleshooting, it is advisable to check the internal knowledge base, which may have documentation related to your issue. A detailed search could uncover an existing solution guide, potentially resolving your problem without further investigation.

https://enghouseglobal.atlassian.net/wiki/spaces/CTLIVE/folder/1613136235?atlOrigin=eyJpIjoiOGI5ODc2MDg0MzE1NGE5Yjg5MjU1ZDBmOTgzNWY1ZjEiLCJwIjoiYyJ9

Creating a Jira Ticket

If the issue persists after preliminary checks, open a ticket in the IRRTBUGS project on Jira, including the following details:

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